BAKERSFIELD CITY EMPLOYEES

FEDERAL CREDIT UNION

Things You Need to Know for Our

COMPUTER UPGRADE on June 21, 2022!

As we have been communicating, we are preparing to upgrade our computer system in June.

Following the upgrade, we'll be able to offer members E-Statements and Online Bill Pay!

We've summarized the important facts you need to know.

What Will Happen During Upgrade Weekend (Friday, June 18- June 20)

In order to accomplish a smooth conversion from the old system to the new system,

we will close on Monday, June 20th 2022.

Debit Cards. Will remain available and debit card use will be unaffected.

Account History. Member access to prior account history may be affected as

of June 20th. We will have more information on this later but for now we

encourage you to keep your bank statements. You should have received an off

cycle statement for May 2022 for this reason. If there are statements you think

you may need, call us immediately.

Branch Hours. Our business hours will remain the same, with the exception of

the closure on Monday, June 20

Online & Mobile Banking. Starting June 20th the current mobile app will be

unavailable for 3-5 days during the conversion. Online banking will remain,

uninterrupted.

What Will Stay the Same After the Upgrade

Account Numbers. Your existing base account

number(s) will remain unaffected by our computer

system upgrade, however, account suffixes will

Debit and Credit Cards. Existing cards will continue to

work after our system upgrade, PINs will also remain

unaffected.

change.

Please note: Though your base member account number will not

change, the account suffixes will be changing. Before setting up

any new direct deposits (after 6/21/2022), electronic

transactions, or ordering checks, please contact us to verity vou

nave the correct Intormaon

Checks. You can continue to use your current supply

of checks; you will see a slightly different number at

the bottom of your checks when you do place a new

order after the upgrade.

Direct Deposit of Payroll, Pension, and Social Security.

This will continue to post to your account as they

do today. Please note: In order to complete the

transition to our new system, direct deposits with an

effective date of June 20th will post even though the

credit union is not open on June 20th.

What's New After the Upgrade?

Online Banking. Starting June 21st, members will be required to re-enroll in our new online

banking. Visit our website, bakcityefcu.org and click on the It's Me 247 Online Banking

button. Enter your member number and your temporary password (which will be the last

four digits of the primary member's Social Security Number). For security purposes, you

will be prompted to change your temporary password to a permanent password and set up

security questions in order to finish logging in the first time.

New Telephone Teller CU*Talk & text banking

E-statements and Bill Pay Will now be available.

Sign up through online banking beginning June 21st

New mobile app & new sign in - Some members may need to re-download the app depending on what phone you have. I he new app will be available for download after 6/27/2022

RDC - Remote Deposit Capture A.K.A Mobile check depositing

Facial Recognition- The new app will feature facial recognition and thumbprint recognition

The entire BCEFCU staff would like to thank you in advance for your patience and understanding as we work through our system upgrade. Wait times may be longer than normal as we assist our members with our new and improved services

As a thank you we will provide special refreshments in our lobby Tuesday June 21 - Friday June 24

Frequently Asked Questions

What does a "computer upgrade" mean at the credit union?

The credit union has a "core processing system" which is the computer system that

TCCU uses to maintain Members' accounts and loans, and to process transactions.

We are moving all of the data off the old system onto the new system that will allow

us to offer more services to our members.

Is my personal data safe during the upgrade?

Yes, your personal data and account information will be safe and secure, as always.

Are my funds still safe and secure?

Yes, your funds remain secure. All TCCU accounts will continue to be insured by the

National Credit Union Administration (NCUA) Share Insurance Fund up to $250,000

per account.

BAKERSFIELD CITY EMPLOYEES

FEDERAL CREDIT UNION

2817 16th St,

Bakersfield. CA 93301

(661) 861-6151

Serving anyone who

works for the City of

Bakersfield.